Refund & Return Policy

We sincerely apologize for any reasons which bring you to this page. Below is our refund policy.

  • We offer an exchange on items found to be defective due to our fault.
  • Defects (s) caused by the fault of a third party or customer’s fault cannot be exchanged.
  • We have made every effort to display, as accurately as possible, the colours of our products that appear at the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
  • The position of pattern/design may slightly be different from what you see (for example the position of the flowers may be at different places).
  • Please note that there may be a slight difference between our written size measurements and the actual product measurements and this variance will not be considered as a defect.
  • SALE items are strictly non-exchangeable and non-refundable.

Customers are required to inform us 24hours after they received the item, should there be any defect/wrong/faulty item.

Customers can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any lateness will not be entertained, and item(s) will be returned to the customers.

We take great measures to ensure our product quality but sometimes things go wrong during delivery. Please help us take a photo of your item (the part that is faulty) and include a short description along with your order ID and contact our customer services.

Exchange Is Only Allowed If:

  1. Items in their original condition i.e. UNWORN, UNUSED, UNALTERED, condition with ALL TAGS ATTACHED.
  2. Ras Gold Outlet Enterprise will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value.

We will then ship the correct/non-defect item back to you at no additional cost. We will be responsible for the returning shipping fee.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Contact Details
If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or email, our contact information is as follows:
Phone Number: + 603 577 0770 (Alesha) / + 603 577 0690 (Mira)

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